I emailed support last week, but didn't receive a reply so thought I'd try here.
I've been trying out the new Pokerstars 7 beta, and have found a problem with Tilt Breaker recognising the hands. Basically it doesn't recognise any of the hands that I play ... however, if I then run the original (v6) Stars client TB will pick up the new hands, and THEN almost immediately picks up the hands I played in the v7 Beta. And then, I can go back to the v7 client and from that point on, TB will find the new hands. I know for certain that HEM2 is picking up the hands throughout, it just seems to be an issue with TB.
I've tried running the v7 client both as administrator and as a normal user, but both yield the same results.
For your info, I normally run HEM2 and Stars with administrator privileges, in order to play Zoom hands upon occasion. Do you think that this would affect TB in reading the hand histories, i.e. permissions on the hand history folder?
I'm happy to provide any logs that you require. FYI, I'm running the latest version, v1.771.1.