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  1. #1
    Member
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    Oct 2009
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    Default SnG Opener doesnt work after update

    Hi
    I downloaded update and after this i cant use sng opener anymore:



    Any ideas what could happened?

    Already tried to reinstal both TN and stars.


    Edit:
    I see im not alone with this problem, settings folder is set correctly.
    Last edited by herek; 11-07-2012 at 01:12 PM.

  2. #2
    Former TNPS Support Fool's Avatar
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    Default

    Try switching to the black or classic lobby theme in PokerStars>View>Lobby theme. If that doesn't seem to help please go to TableNinja>Help and enable "Verbose Output". Then hit the start button on the Sensei a few times before sending a copy of that days TNLog file to support@alxsoftware.com. You can find the log file in C:/Program Files/TableNinja. Let me know if you have any questions about the process.

  3. #3
    Senior Member
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    May 2009
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    Ottawa, Ontario
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    114

    Default

    Same thing here this is broken

  4. #4
    Former TNPS Support Fool's Avatar
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    Default

    Please go to TableNinja>Help and enable "Verbose Output". Then attempt to use the Sensei a few times before sending a copy of that days TNLog file to support@alxsoftware.com. You can find the log file in C:/Program Files/TableNinja. Also please include a link to this thread.

  5. #5
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    Default

    Quote Originally Posted by Fool View Post
    Try switching to the black or classic lobby theme in PokerStars>View>Lobby theme. If that doesn't seem to help please go to TableNinja>Help and enable "Verbose Output". Then hit the start button on the Sensei a few times before sending a copy of that days TNLog file to support@alxsoftware.com. You can find the log file in C:/Program Files/TableNinja. Let me know if you have any questions about the process.
    Acctually i cant click "Start" button b/c sensei is not working. I cant "test" tabs in order to start sensei...

    edit:
    I ve got set settings folder as: C:\Users\Herek\AppData\Local\PokerStars.EU

    On this setup sensei is not working, but when i changed it to deafult stars folder:
    C:\Program Files (x86)\PokerStars
    sensei worked.
    Unfortunatelly all other function that TN offers wasnt...

    I use .eu soft.

    Hope it will help you to fix this.
    Last edited by herek; 11-09-2012 at 06:25 PM.

  6. #6
    Former TNPS Support Fool's Avatar
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    Default

    We are working on an update for this and will release it as soon as possible. Sorry for the inconvenience.

  7. #7
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    Default

    Quote Originally Posted by Fool View Post
    We are working on an update for this and will release it as soon as possible. Sorry for the inconvenience.
    Update didnt helep. Still got msg to open sng lobby....

  8. #8
    Former TNPS Support Fool's Avatar
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    Default

    I'm unable to reproduce this for any of the regional clients. Which client are you playing? Have you double checked your PokerStars Settings folder in TableNinja>Setup?

  9. #9
    Senior Member
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    Ottawa, Ontario
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    Default

    .com and all settings are correct still not working

  10. #10
    Former TNPS Support Fool's Avatar
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    We are unable to reproduce any problems in any lobby theme on Stars.com. Please send a copy of the following files to support@alxsoftware.com and I'll check them over for errors:

    1) Your TNLog and TNConfigAutoLoad files. You will find them in C:\Program Files\TableNinja

    2) A screen shot of your desktop with a table and your HUD displayed. See instructions at How to make screenhot? Taking screenshots is fast and free. No software to download. Please send the screen shot even if you don't have a HUD or custom table theme.

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