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  1. #1
    Junior Member
    Join Date
    Dec 2012
    Posts
    9

    Default Urgent: TN not putting tables in layout

    neither hot key working

    tried re-running set up
    tried resetting all profiles
    tried putting license etc

    help ???

  2. #2
    Junior Member
    Join Date
    Dec 2012
    Posts
    9

    Default

    any one know ?

    Issue is I launch TN and then the tables stay where they are, they do not get moved to slots, just started happening since yesterday..

    If I apply the layout with hotkey still does not happen

    Reconfigured, reinstalled.. still no go..

    someone need to help please

  3. #3
    Junior Member
    Join Date
    Dec 2012
    Posts
    9

    Default

    Happy to do a tv session tomm. if needed ?

  4. #4
    Administrator Ninja Support's Avatar
    Join Date
    Aug 2014
    Posts
    1,003

    Default

    Quote Originally Posted by deucesofclub View Post
    Happy to do a tv session tomm. if needed ?
    Hi,

    Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button. Then send a copy of that ZIP file to support@tableninja.com to check it over for errors.
    Also please send a screenshot of your desktop with a table and your HUD displayed. See instructions http://graphicssoft.about.com/cs/gen...screenshot.htm Please send the screenshot even if you don't have a HUD or custom table theme.

    Please also briefly describe what is happening in the email.

  5. #5
    Junior Member
    Join Date
    Dec 2012
    Posts
    9

    Default

    Already sent the email yesterday with logs/screenshot and description.

    Do not want another sunday without TN..please advise..

  6. #6
    Administrator Ninja Support's Avatar
    Join Date
    Aug 2014
    Posts
    1,003

    Default

    Quote Originally Posted by deucesofclub View Post
    Already sent the email yesterday with logs/screenshot and description.

    Do not want another sunday without TN..please advise..
    Hi,

    Has this being resolved via email?

  7. #7
    Junior Member
    Join Date
    Dec 2012
    Posts
    9

    Default

    Unfortunately has not been resolved

    I am really frustrated with the non-working sw... plus feels like am not getting the help I should.. ??

  8. #8
    Junior Member
    Join Date
    Dec 2012
    Posts
    9

    Default

    Ticket 347132 and 348089 are also opened logs been sent..

    I am using hypersimple or classic theme and keep getting response.. as per ss you have non-supported themes

    I am a paying customer, its a ongoing live subscription, pay a monthly/yearly fee but sw does not work..
    Last edited by deucesofclub; 06-15-2018 at 02:35 PM.

  9. #9
    Administrator Ninja Support's Avatar
    Join Date
    Aug 2014
    Posts
    1,003

    Default

    Quote Originally Posted by deucesofclub View Post
    Ticket 347132 and 348089 are also opened logs been sent..

    I am using hypersimple or classic theme and keep getting response.. as per ss you have non-supported themes

    I am a paying customer, its a ongoing live subscription, pay a monthly/yearly fee but sw does not work..
    Hi,

    I see a member of our team has contacted you regarding a tv session.

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