I can not put a new license

[bercha12]

My license stopped working yesterday. and got a new one. but do not let me enter, just let me choose pc. and does not give me the option to enter a new license.

[Patvs]

First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows

Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just a regular hidden file)



Also please try this:

1. Create a new text document in the Config folder and name it LicDebug
2. Open HM and register
3. Close HM and delete the LicDebug.txt file



This will enable you to enter the new serial.

[bercha12]

this does not solve my problem, if formatting my pc fix it?

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.



Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic
And place the licdebug.txt file in the HoldemManager/Config folder