Release 1.11.07a Not Importing - Bodog
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  1. #1
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    Default Release 1.11.07a Not Importing - Bodog

    Hi. I updated to the new version this morning but HEM is not pulling in any hands from the Bodog hand grabber and the HUD does not launch. I run Windows 7 in parallels on an iMac.

  2. #2
    HM Support netsrak's Avatar
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    Is Idleminer writing the hands?
    Can you import them manually?

  3. #3
    HM Support Patvs's Avatar
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    Is Idleminer updated... and grabbing all the hands? as .txt files?

    Do those files import into a new HoldemManager database?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
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    Quote Originally Posted by JCP View Post
    Hi. I updated to the new version this morning but HEM is not pulling in any hands from the Bodog hand grabber and the HUD does not launch. I run Windows 7 in parallels on an iMac.
    same here.

    No import from stars and no HUD.

  5. #5
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    I am using hand grabber version 1.17. The hands are saved as .txt files. Now I can't even open HEM properly, it launches and then goes offscreen and it does not show up as an open program. This happened when I first updated to the latest version so I rebooted windows and then HEM came up normally.

  6. #6
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    I just tried restarting windows...still no luck even getting HEM to stay onscreen.

  7. #7
    HM Support Patvs's Avatar
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    Quote Originally Posted by my_sharona View Post
    same here.

    No import from stars and no HUD.

    Bodog uses a handgrabber.
    If you have issues on PokerStars, make sure the PokerStars lobby is in English. Play a real money table. Check if the table is detected in TableManager, the hands are being saved by PokerStars, and are being imported by HoldemManager:
    http://faq.holdemmanager.com/questio...okerStarsSetup
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  8. #8
    HM Support Patvs's Avatar
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    Quote Originally Posted by JCP View Post
    I just tried restarting windows...still no luck even getting HEM to stay onscreen.


    Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer session.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  9. #9
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    Is Handgrabber working for anyone? I have it running on windows 7 and followed the tutorial and it is not pullling and saving hands.

  10. #10
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    Hand grabber is fine for me, if they are not showing in HEM but are getting saved try adding '0' (yes zero) player to your alias's.

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