Unable to open HM - Error Message
Results 1 to 4 of 4
  1. #1
    Junior Member
    Join Date
    Jun 2009
    Location
    London
    Posts
    10

    Default Unable to open HM - Error Message

    Hi,

    I can't open HM today as it shows an error message (see attached file).
    Fyi Party Poker server crashed yesterday night and I suspect the problem could come from inacurate Hand History file (maybe).

    Any action I could take to fix it?

    Thanks in advance
    GB

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Windows released a security update a couple of hours ago which caused Holdem Manager to stop working and were already looking into the issue and we will release an update as soon as possible to fix the issue.

    In the meantime if you follow the instructions on this thread from this thread it should solve the problem temporarily: http://forums.holdemmanager.com/mana...d-working.html

    Once we release 1.11.07 on the forums and website with the fix you will be able to reinstall the security updates again
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Junior Member
    Join Date
    Jun 2009
    Location
    London
    Posts
    10

    Default

    Spot on. I got Windows 7.

    Thanks

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

Similar Threads

  1. Getting error message when trying to open HEM
    By Jayzeus24 in forum Manager General
    Replies: 1
    Last Post: 02-23-2011, 09:36 PM
  2. Replies: 1
    Last Post: 08-13-2010, 12:43 AM
  3. Trojan message, unable to open HEM
    By empeekay in forum Manager General
    Replies: 9
    Last Post: 12-21-2009, 11:41 AM
  4. Error message when I open HM
    By x50outzx in forum Manager General
    Replies: 1
    Last Post: 07-17-2009, 11:51 AM
  5. error message when I open .exe
    By bgp in forum Manager General
    Replies: 1
    Last Post: 07-04-2009, 07:13 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •