Windows 7 - HoldemManager stopped working
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  1. #1
    HM Support Patvs's Avatar
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    Exclamation Windows 7 - HoldemManager stopped working

    Today's Windows 7 updates is causing problems with HoldemManager.
    The temporary solution is to uninstall those updates and reboot.

    KB2533623
    KB2532531
    KB2507938
    KB2555917

    -1 Go to control panel system--> windows update--> installed updates



    -2 Click (red cicle) or click Today



    -3 There are the four updates you have to uninstall.
    Select an update--> click Uninstall
    Are you sure you want to uninstall this update--> YES
    You must restart your comptuer to apply these changes--> Restart Later
    (RESTART/REBOOT your computer when all four have been uninstalled)




    -4 Also click on Change Settings to make sure Windows isn't installing these updates automatically again.
    Pick either:
    Download updates but let me choose whether to install them or
    Check for updates but let me choose whether to download and instal them

    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  2. #2
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    Thanks, it works.

  3. #3
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    I've removed 3 of the updates, but the last just won't remove. It says error and stays there. It's the update ending in 38 and it doesn't specify what the error is, it just says - Error the update has not been removed???

  4. #4
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    Quote Originally Posted by deeve View Post
    I've removed 3 of the updates, but the last just won't remove. It says error and stays there. It's the update ending in 38 and it doesn't specify what the error is, it just says - Error the update has not been removed???
    Uninstall the others, then reboot and uninstall the last with *938.

  5. #5
    Junior Member
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    Thank you

    This worked and I appreciate how easy the instructions were to follow!

    Could someone please post in this thread when it is okay to install those updates again.

  6. #6
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    Quote Originally Posted by innaig86 View Post
    Uninstall the others, then reboot and uninstall the last with *938.
    I had same issue...
    Working now, thanks!

  7. #7
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    -4 Also click on Change Settings to make sure Windows isn't installing these updates automatically again.
    Pick either:
    Download updates but let me choose whether to install them or
    Check for updates but let me choose whether to download and instal them
    You forgot one thing, to tell people to install other new updates when they come.

    When will HEM fix the software so that these updates don't break it up? It is a very bad idea not to install security updates.

  8. #8
    Tech Support Manager morny's Avatar
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    Hi, we appreciate its important to keep windows updated, windows only released the update a couple of hours ago and were already looking into the issue but this happened during the early hours of the morning US time when most of our developers are sleeping but well get a new version out asap
    --------------------------------------------------------------------------------------------------------------------
    We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.

  9. #9
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    Quote Originally Posted by frye View Post
    I had same issue...
    Working now, thanks!
    After my restart, it is no where to be found !?
    And HEM still doesn't work

    EDIT:
    NVM, it popped up after 3 searches

  10. #10
    Junior Member
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    Good good..... I hope that the new HM update will be available in the coming days because i am not messing around deleting windows stuff. My computer is precious.

    Until then I am taking a poker holiday for some days waiting for you guys to fix that stuff.

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