Manager will not show stats

[jmanirt]

I'm using verion 1.8beta22 and when I "start import", the window pops up, and then disappears. Then is says "auto importing" but no hands show that they're importing. I am using the newest version of Vista and am completely clueless.

[morny]

http://www.holdemmanager.net/faq/afm...aspx?faqid=174 Please answer those questions

[jmanirt]

I registered the product, set up as instructed, and when I start import the window pops up, then disappears.

1. Using version 1.8beta22.
2. I only play on Full Tilt.
3. I set up everything as asked, and double checked it just now.
4. C:\Program Files (x86)\Full Tilt Poker


Thanks,

[Al1]

Can you answer every questions please, ty.

[jmanirt]

Geez! Sorry. Didn't see past 4.

5. No they don't successfully import. Not only that, I can't find my name in the report. It actually says "you have not selected a name to run report against". Then when I try to put my name in, I can'd find me.

6. No I have not enabled table finder, nor do I know how to.

7. Yes, they're in English.

8. It is disabled.

9. Hopefully it is attached to this thread.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.8beta 22



2) What Poker Site are you playing on and does the problem occur on more than 1 site?

Full Tilt

2a) Have you clicked the Start Auto Import Button?

Yes

3) Have you the settings exactly as per the FAQ for your site?

Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes

5) Are the hands being imported into Holdem Manager?

No

5a) Do they import if you create a new database?

No

6) Have You Tried the Table Finder and did it work?

Have not tried it.

7) If you open the HH are they written in English?

Yes

8) If your using Vista have you UAC disabled?

Yes, and Yes.

9) Have you attached the holdemmanager.config file?

Yes...

[morny]

3) Have you the settings exactly as per the FAQ for your site?

Yes

You need to follow this again, you dont have any import folders setup so follow the FAQ for full tilt which tells you how to do this

[jmanirt]

Done!

Thanks so much for dealing with me.