Vista w/Fusion on Mac: HM crashing on exit
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  1. #1
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    Default Vista w/Fusion on Mac: HM crashing on exit

    For about a month now I have been running HM on my MacBook Pro, using Fusion. I run a Windows Vista Business virtual machine.

    Though HM usually operates fine, it sometimes crashes; moreover, it always crashes (giving an "unhandled exception" error) when I exit the program. This is not terribly inconvenient -- I simply reboot the Vista virtual machine and it works again -- but for one thing: it seems to lose my registration every time this happens. The next time I open the program I will be told that my hardware configuration has changed and I need to reregister.

    Even that wouldn't be so bad, except that the system seems to become convinced that i am operating HM on mutiple machines (which I am not doing; it is installed on only one machine, in a single virtual machine thereon). I have already had to get my registration reset once, and clearluy that's not a viable long-term solution.

    My Windows virtual machine is otherwise stable, and I'm not sure what to check. Suggestions would be welcome.


    --------------

    Relatedly, I have also found that changing the virtual machine configuration (for example, changing the RAM allocation), or running Spybot SD, also gives the "your hardware has changed" message. Is there a way around this problem when using Fusion?

  2. #2
    Tech Support Manager morny's Avatar
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    Escalated to Roy, Hell respond asap
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  3. #3
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    ... or not, it would seem...

    Just happened again. I can't get it to activate, after a minor configuration change to my virtual machine settings. It appears that, for me at least, HM is not usable with Fusion+Vista.

  4. #4
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    FWIW, what HM tells me:


    License Failure Details
    --------------------------------------------------
    3/29/2009 9:27:23 PM
    HoldemManager.ӡ
    --------------------------------------------------

    A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

    DETAILS

    No compiled licenses found.

    No licenses found in C:\Program Files\RVG Software\Holdem Manager.

    Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
    Serial number not provided.

    Could not validate license "Professional Edition ([I'm blacking this field out])" in HoldemManager.
    Profile '' cannot be verified because this machine's hardware profile has changed significantly or the license has been de-activated. Attempting to re-activate. The old profile was .
    Could not activate license at server.
    No more activations allowed. You must first deactivate the software from the original machine before attempting to activate again.
    Could not activate license at server.
    No more activations allowed. You must first deactivate the software from the original machine before attempting to activate again.
    The form was closed before the operation was completed.
    This machine's hardware profile has changed significantly or the license has been de-activated and must be reactivated.

    Stopped looking for additional licenses.

    System Info
    --------------------------------------------------

    Timestamp: 2009-03-29T21:27:23 / 2009-03-29T16:27:23Entry Assembly: HoldemManager, Version=1.6.0.0, Culture=neutral, PublicKeyToken=null
    Base Directory: C:\Program Files\RVG Software\Holdem Manager\
    Platform: Windows Vista 32-bit Service Pack 1 [6.0 Build 6001]
    OS Version: 6.0.6001.65536
    CLR Version: 2.0.50727.3074
    Process Bitness: 32-bit
    Culture: en-US / en-US
    Encoding: Western European (Windows)
    IIS Available: True
    Machine Code: [blacked out]
    Assemblies
    --------------------------------------------------

    Accessibility *
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

    DeployLX.Licensing.v3 *
    3.1.2000.0 / 3.1 R 19262 for .NET 2.0
    C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

    DevComponents.DotNetBar2 *
    7.7.0.0 / 7.7.0.0 for .NET
    C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

    HMClass *
    1.0.0.0 / 1.0.0.0 for .NET
    C:\Program Files\RVG Software\Holdem Manager\HMClass.dll

    HoldemManager *
    1.6.0.0 / 1.6.0.0 for .NET
    C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

    mscorlib
    2.0.0.0 / 2.0 R 3074 for .NET 2.0
    C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

    rlwbtrrw *
    3.1.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)


    System
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

    System.Configuration
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

    System.Drawing
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

    System.Web
    2.0.0.0 / 2.0 R 3074 for .NET 2.0
    C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

    System.Web.Services
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

    System.Windows.Forms
    2.0.0.0 / 2.0 R 3053 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

    System.Xml
    2.0.0.0 / 2.0 R 3074 for .NET 2.0
    C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

  5. #5
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    So, can somebody at least tell me that I'm not going to get any help? As HM no longer works for me, I will be requesting a refund, but I do like the program and am trying to give it every chance.

  6. #6
    Tech Support Manager morny's Avatar
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    Sorry about the delay, ill remind Roy about this now in the meantime can you confirm that UAC is disabled http://www.holdemmanager.net/faq/afm....aspx?faqid=73 also this might provide a temporary solution http://www.holdemmanager.net/faq/afm...aspx?faqid=159 while Roy responds about the hardware change issue
    --------------------------------------------------------------------------------------------------------------------
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  7. #7
    Administrator Rvg72's Avatar
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    Hi, this isn't normal behaviors for Macs using HM so I'm not sure why 1) it is crashing in the first place and 2) why it keeps on thinking hardware changed.

    What we can do is reset your code so email me at sales@holdemmanager.net and we'll do this right away. It seems like until the root cause is fixed you will probably be requesting a lot of these resets and at this time it can't be done on your own

    Roy

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