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Thread: bug

  1. #1
    Junior Member
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    Default bug

    started the 15days trail and when I mark a FTP hand and open the context menu and make "view with sngwizward..."
    the program switches to sngwiz and a window pops up: an error occured: ~a object link was not put to a objectinstance (translated from german)

    whats this?

    no hand apears in sngwiz

  2. #2
    HM Support Patvs's Avatar
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    Default

    Which Operating System, Firewall, and Anti-Virus are you using?

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/Hm_1.11.06g.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily


    ---

    set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) and reboot
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    Default

    Quote Originally Posted by Patvs View Post
    Which Operating System, Firewall, and Anti-Virus are you using?

    XP, no FW, Antivir

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/Hm_1.11.06g.exe

    done


    set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) and reboot

    really?
    WinXP installed on G:\ ok?!
    The Standalone newer Version of SNGWiz works! Not the build in version.
    still this fault.
    Last edited by dragandrop; 05-17-2011 at 03:58 AM.

  4. #4
    HM Support netsrak's Avatar
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    Default

    Can you try with hands from another pokersite?

  5. #5
    Junior Member
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    Default

    yes.
    180 11$ pokerstars works!

    1,10 Rush OD ME etc doesnt work!

  6. #6
    HM Support netsrak's Avatar
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    Default

    Tx, i forward it.

  7. #7
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    Default

    kngtt here, insert vocals

    write me pm with skype and i send u the HHs

  8. #8
    HM Support netsrak's Avatar
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    Default

    I forwarded the bug to the developer. He is busy this week but he will look into it next week.
    I was able to reproduce it with some of my FTP hands.

  9. #9
    Junior Member
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    Oct 2010
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    Default

    same here.

    windows xp, no fw, no antivir

    HEM 1.11.06g, wizard 1.0.2.29

    1,10 Rush OD ME

  10. #10
    Junior Member
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    Oct 2010
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    Default

    any progress? i bought SngWiz before 14 days and i cant use it on 100%

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