Problems updating licence/password problems
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  1. #1
    Junior Member
    Join Date
    Jun 2010

    Default Problems updating licence/password problems


    I just updated to the latest HM version 1.11.06e1 and the first thing it asks is the licence update. Problem was that I didn't remember the password because I don't have to use it that often here, so I had to reset it with HM. I got it via email as expected, but it just doesn't work. HM doesn't accept it, and neither can I log in here with it.

    I had professional version of Holdem and Omaha.

    Feel free to ask if you need any info. My HM email is the same as it's on my forum account.

    Help would be so much appreciated, thanks.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Amsterdam, the Netherlands


    Please go to Hold'Em Manager Poker Software - Tracking and Analysis Poker Software and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code.

    If that doesn't resolve it, email with your info (name, email address)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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