Stopped importing my hands
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  1. #1
    Junior Member
    Join Date
    Sep 2009
    Posts
    7

    Default Stopped importing my hands

    As im playing session and i click refresh on session screen,HM has stopped importing hands even though it says its still importing,the time shows the last time i clicked refresh and none of the new hands have been added.

    Getting pop up which says:
    "the following error occured when running this report:ERROR:42501:could not open relation 1663/16403/16516:Permission denied"

    Any idea what i can do? thanks

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

    For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

    ---

    If that doesn't resolve it, open dbcontrolpanel.exe and create a NEW empty database. (and reimport your archive folder from C:\HMArchive)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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