Purchased two months ago and now asking for my serial...

[virtua_fish]

My computer jus froze up and after I rebooted and started HEM it now says there are issues with my licence.

[morny]

See this FAQ http://www.holdemmanager.net/faq/afm...aspx?faqid=159

[virtua_fish]

It saysI have a trial version so I re-entered my serial and still nothing. I run XP and checked the reg.log file and it says:

Sunday, February 22, 2009 8:25:47 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO)" in HoldemManager.
The license has been modified.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Sunday, February 22, 2009 8:26:33 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
The license has been modified.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
The form was closed before the operation was completed.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Sunday, February 22, 2009 8:33:04 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
The license has been modified.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Sunday, February 22, 2009 10:06:54 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO)" in HoldemManager.
The license has been modified.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
License was used to unlock another license or was modified by the server.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
The license has been modified.

Stopped looking for additional licenses.

Sunday, February 22, 2009 10:14:11 AM: Delete LDAT File

Sunday, February 22, 2009 10:15:00 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Sunday, February 22, 2009 10:16:29 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Action aborted by user.
Did not accept terms of the trial.

Stopped looking for additional licenses.

[morny]

There was a problem with the server, should be fine now, if you ve any more issues see this thread