HUD Not Working - Rush Poker
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  1. #1
    Junior Member
    Join Date
    Apr 2011
    Posts
    8

    Default HUD Not Working - Rush Poker

    Greetings,

    I bought HEM today after using the PT3 trial. PT3 ran great today playing Rush and now I can't get HEM to work. I know that when I first tried the HEM trial a couple of months ago that Rush worked. I downloaded the new version of HEM and still nothing.

    First I have one complaint, and that is that despite me installing HEM on the D: partition HEM has files all over the C: partition. Educated computer users install programs on the D: partition so if the computer won't boot they can reinstall the OS without losing files on the D: partition. PT3 left all my files on the D: partition. HEM should do the same.

    Under HUD Import Options I have the following options checked:

    "Pre-fetch player data," "Use OCR to read text," "Redraw after screen grab." I have also tried with just "Pre-fetch player data" enabled.

    I switched the directory from C:\Program Files\RVG Software\Holdem Manager\Importing\HEM Data to the proper location on the D: drive as a trouble-shooting step but it hasn't helped.

    I read in a forum to add the directory above to my "Configure Auto-Import Folders" and I have done that as well.

    I have allowed "Code Injection" in my firewall for HEM. The Rush table info appears in the Auto Import pop-up window but no HUD appears.

    Please help,

    Nav

  2. #2
    HM Support netsrak's Avatar
    Join Date
    Feb 2009
    Location
    Germany
    Posts
    25,795

    Default

    • Please reboot your computer and install the latest update as first thing after the reboot. http://www.holdemmanager.com/Downloads/HmUpdate.exe
    • Your ftp client must be switched to english language and installed to the default location.
    • Sometimes it is necessary to start the FTP Client as administrator.
    • Under XP the user needs to have administrator rights.
    • HM->Hud options->Site options -> FTP -> Use ocr... must be disabled (unticked)
    • Enable the prefetch under site options->ftp and add the prefetch folder to the auto-import folders.
    • Reset the # of player filters in the additional hud filters to the default settings (2-10 for all # of players).
    • All limit filters should be enabled in the additional hud filters (right side).

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