unistall HEM
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Thread: unistall HEM

  1. #1
    Member
    Join Date
    Aug 2008
    Posts
    33

    Default unistall HEM

    My HEM seems to be having problems atm, when i try to start it now it says "holdem manager has stopped working" and closes. If I unistall HEM and reinstall it will I lose all my database?

  2. #2
    Tech Support Manager morny's Avatar
    Join Date
    Jul 2008
    Location
    Ireland
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    20,888

    Default

    Make sure UAC is disabled http://www.holdemmanager.net/faq/afm....aspx?faqid=73 and if the problem persists Please follow the instructions for uninstalling and reinstalling .net framework here: http://www.holdemmanager.net/faq/afm....aspx?faqid=14

    And if it still persits Can you follow these instructions which will ensure no data is lost:

    1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
    2) Uninstall HM via the Control Panel
    3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
    4) Reboot your computer
    5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...demmanager.zip
    7) Download the latest patch HM: http://www.holdemmanager.com/downloa...te1.08beta.exe
    8) Test if it for a while and see if it work
    9) Close down Holdem Manager and copy the "holdemmanager.config" file which can be found in the backed up config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
    10) Test if it works again for a while
    --------------------------------------------------------------------------------------------------------------------
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