If you still have the problem with 1.11.06d please check this:
- Please reboot your computer and install the latest update as first thing after the reboot. http://www.holdemmanager.com/Downloads/HmUpdate.exe
- Your ftp client must be switched to english language and installed to the default location.
- Sometimes it is necessary to start the FTP Client as administrator.
- Under XP the user needs to have administrator rights.
- HM->Hud options->Site options -> FTP -> Use ocr... must be disabled (unticked)
- Enable the prefetch under site options->ftp and add the prefetch folder to the auto-import folders.
- Reset the # of player filters in the additional hud filters to the default settings.
Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extentions turned off.