HM3 freezes whenever I open any report

[rstavert]

Hello,

Thank you for your help. Whenever I now log into HM3, I have no problems logging in,b ut once I open any report whether be cash results by stake of sessions, I just get a spinning blue wheel in windows and nothing happens. Usually I have to go into task manager and end tasks, since nothing happens. I sent this message with log files within HM3, but didn't receive an email back stating that this was being looked into so posting here as well in case there is anything else I need to do . Thank you.

[fozzy71]

How long ago did you send the logs? I generally reply to all tickets in 12 - 24 hours.

Which Operating System, Firewall, and AntiVirus are you using?

Regrettably, numerous free internet security suites, including Norton, McAfee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, among others, might not be compatible with Holdem Manager. To ensure your computer is configured for optimal compatibility with Holdem Manager, please adhere to the following steps:

a) Uninstall any 3rd party security software bundles.
b) Reboot your computer
c) Please reinstall/repair HM3 (no need to uninstall it) to be sure your antivirus didn't prevent some of the HM3 files from being installed previously.**
* Here is a direct link to the installer file - https://www.holdemmanager.com/downlo...3&channel=Beta
d) Enable Windows Firewall's recommended settings through your Control Panel, turn on Windows Defender if it is turned off - https://kb.holdemmanager.com/knowled...-configuration

If you continue to have problems:

Please reproduce and screenshot the error then send us new log files, along with the screenshots and details of what steps preceded the error to a support ticket - https://kb.holdemmanager.com/knowled...les-to-support

[fozzy71]

I replied to your duplicate support ticket. Please try not to post the same question in multiple support channels/tickets to get a faster reply. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/