Bet 365 cahout hands not imported

[authoritah]

HM3 doesn't import Bet 365 hands which involve all in cashout. Even if i don't take the option to do the cashout if the other player does, that hand won't get imported. Is this a known issue and could this please be fixed. Thanks

[fozzy71]

- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta
- Restart HM3

1.*Try to toggle on the HM3 - Tools - Settings - Import - [x] 'Allow reimport of hand histories' then import the recent files again from C:\HM3Archive using the HM3 - File - Import Folder/Files options. *See the linked FAQ for more details here - https://kb.holdemmanager.com/knowled...ixed#re-import

2.*If you continue to have problems:*Please try to create a new small/test database: File - 'New Database...' then manually import some hands to the new database via File - 'Import Folder...' - from C:\HM3Archive - https://kb.holdemmanager.com/knowled...e-new-database

- All original hands that are auto-imported get moved to an archive for performance reasons.
-*By default, your \HM3Archive is in C:\HM3Archive, but you may have configured it anywhere in the HM3 - Tools - Settings - Import menu -*https://kb.holdemmanager.com/knowled...ettings#import
-*The archive should be organized by \Network\Year\Month\DayOfMonth (example: C:\HM3Archive\PokerStars\2022\07\23) by default.

3.*If none of that helps, and/or the issue only is happening during live-play auto-import:

- Please zip(a) and email the original problem hand history and tournament summary files(b) to us as instructed at the bottom of this FAQ - https://kb.holdemmanager.com/knowled...-reports-fixed
- Ensure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
* (a) When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 250MB please upload them to a file hosting site and copy/paste the download link directly into the support ticket email.*
* (b) All original hands that are auto-imported get moved to an archive for performance reasons. By default, your \HM3Archive is in C:\HM3Archive, but you may have configured it anywhere in the HM3 - Tools - Settings - Import menu. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\PokerStars\2022\07\23). It is configured in the Tools - Settings - Import menu - https://kb.holdemmanager.com/knowled...ettings#import

[authoritah]

Thank you for your reply. I followed the steps and the problem wasn't fixed. I've created a support ticket and uploaded the hand history files as you suggested. Hopefully it gets fixed soon.