Can't reset password
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  1. #1
    Junior Member
    Join Date
    Oct 2009
    Posts
    21

    Default Can't reset password

    I'm sure your monitoring system has alerted you to the fact that support.holdemmanager.com is down. hem_website_error.png

    I also get a gateway timeout when I try to reset my password. The licensing server itself may be having issues, because I shouldn't be getting a password prompt when I launch HEM.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,964

    Default

    The issue with our servers has been resolved. If you are still having issues try to reboot your PC fully and if that does not help please reproduce and screenshot the error then send us your log files, along with the screenshots and details of what steps preceded the error to a support ticket - https://kb.holdemmanager.com/knowled...les-to-support

  3. #3
    Junior Member
    Join Date
    Oct 2009
    Posts
    21

    Default

    Can confirm, issue is resolved. Thanks.

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