Issue with my HM2

[waynebrown]

Hello,
Now my HM2 isn't really working properly anymore. My hud continuously gets stuck and all my pokerstars tables are black when it happens. I tried closing HM2 with task manager and restarting again. However, it gets stuck on loading player hands.

Any advice for this issue? Thanks in advance!

[fozzy71]

Hello,
Now my HM2 isn't really working properly anymore.

Unfortunately, HM2 support ended on Dec 31, 2020, so it will likely not work at many of the sites that it used to support. You can read more about the HM2 End Of Life here.

That being said, I will give you a handful of different general things to try, but if these suggestions do not help your issues there is nothing else I can suggest other than suggest that upgrade to HM3 for future technical support.

My hud continuously gets stuck

Check for problems in your HM2 Alert Viewer - http://hm2faq.holdemmanager.com/ques...+Viewer+System

Please make sure that Stars is in English. This is in the Stars' Settings - Global - Language - Play In: = English.

See this FAQ to resolve any issues with stuck/unarchived hand history files - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

If you continue to have problems:

Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Pokersites. This can cause many issues including import, hud issues and issues with launching Holdem Manager. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29

If you continue to have problems:

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

If none of that helps, there isn't anything I can suggest other than to try HM3 and see if the HUD works with HM3. If the HM3 HUD works, but the HM2 HUD does not, that indicates that your recent poker client updates have broken HM2 functionality. Ass HM2 is no longer supported, there is nothing further we can do to make HM2 work with those updates.

and all my pokerstars tables are black when it happens.

1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates').
2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver

I tried closing HM2 with task manager and restarting again. However, it gets stuck on loading player hands.

Any advice for this issue? Thanks in advance!

See this FAQ to resolve any issues with stuck/unarchived hand history files - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

If you continue to have problems, try to create a new database via either the database icon in the bottom status bar or via the top ribbon menu under the Home tab. Then click the green + icon to create a new database. Leave the details the same and choose a name for the new database*- http://hm2faq.holdemmanager.com/ques...y+played+hands


* If none of that helps there is nothing else I can suggest other than to try HM3

[waynebrown]

Unfortunately, HM2 support ended on Dec 31, 2020, so it will likely not work at many of the sites that it used to support. You can read more about the HM2 End Of Life here.

That being said, I will give you a handful of different general things to try, but if these suggestions do not help your issues there is nothing else I can suggest other than suggest that upgrade to HM3 for future technical support.



Check for problems in your HM2 Alert Viewer - http://hm2faq.holdemmanager.com/ques...+Viewer+System

Please make sure that Stars is in English. This is in the Stars' Settings - Global - Language - Play In: = English.

See this FAQ to resolve any issues with stuck/unarchived hand history files - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

If you continue to have problems:

Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Pokersites. This can cause many issues including import, hud issues and issues with launching Holdem Manager. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29

If you continue to have problems:

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES geometry dash lite
5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

If none of that helps, there isn't anything I can suggest other than to try HM3 and see if the HUD works with HM3. If the HM3 HUD works, but the HM2 HUD does not, that indicates that your recent poker client updates have broken HM2 functionality. Ass HM2 is no longer supported, there is nothing further we can do to make HM2 work with those updates.



1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates').
2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver



See this FAQ to resolve any issues with stuck/unarchived hand history files - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

If you continue to have problems, try to create a new database via either the database icon in the bottom status bar or via the top ribbon menu under the Home tab. Then click the green + icon to create a new database. Leave the details the same and choose a name for the new database*- http://hm2faq.holdemmanager.com/ques...y+played+hands


* If none of that helps there is nothing else I can suggest other than to try HM3

Thanks for your answer. I got it.