HM3 doesnt connect to Winamax.

[trollkentwolf]

Hello, please check tickets inbox, I've sent a new feedback with HUD bugs.

[fozzy71]

Hello, please check tickets inbox, I've sent a new feedback with HUD bugs.

I apologize for the delay in responding. I was away for a couple of weeks due to health issues. For the rest of this week, I’ll be focusing on addressing the oldest support tickets that may not have been handled by the rest of our team, while also keeping up with any new incoming tickets.

If you're still waiting for a response, please post your 6-digit support ticket number here in the forums, and I’ll prioritize your request. You can also check the status of your tickets via this link - https://support.holdemmanager.com/user/mytickets/

I sincerely apologize for the delay. Unfortunately, it was out of my control, and our current support team is smaller than it has been in previous years. Thank you for your patience.

[trollkentwolf]

For those who has HUD bugs(wrong HUD or an absence on particular tables) i advise:
1)set room and tracker in English.
2)synchronize your PC time with CET, i had my clock went ahead for only 15 seconds and it made bugs much worse.
3)for room and tracker make all exe files in directories and shortcuts on the Desktop running from admin(RMB--->settings--->compatibility--->run from admin), even if you use Windows 10. It's not only in a case of Windows 7.
4)do NOT make "minimum hands required"=0 in HUD Options or you will have total mess in first 2-3 hands in all tournaments you play, especially relevant for spins players with a lot of tourneys. Make it=1 and you will be fine.

[trollkentwolf]

Oh sorry, i didn't see your post Fozzy. I wish you a lot of health, take care of yourself buddy! I also have heart issues, poker doesn't make things easy right? No worries, take your time.
my ticket number is #T1081169 , I've recorded a video of today's session and must look for how often bugs still occurs, it feels like quite rarely.

[trollkentwolf]

I found that HUD from previous tournament remains in the first 2 hands of the new tournament, if they are on the same slot. Is this a bug or is this how it should be? And how to remove it, maybe it's worth changing the value of "minimum hands required for showing the HUD" from 1 to 2? I would not like to, but if there are no other options.. Here are 2 examples:
7th slot old table.jpg7th slot new table.jpg
5th slot old table.jpg5th slot new table.jpg

[trollkentwolf]

2 notes:
1)minimum hand required doesn't help, i did it 1,2 and 3 and always the same picture - from the very first 2 hands of a new tournament, it shows wrong HUD(of players from previous tournament on that same slot). I tested it playing only 2 tables and bug appears, as when it was on 10 tables.
2)slot number 1 is more buggy, than others. While on other slots it's most of the time only 2 hands with wrong HUD, on first slot it can last for the whole new tournament and even for the next one.

[fozzy71]

For those who has HUD bugs(wrong HUD or an absence on particular tables) i advise:
1)set room and tracker in English.
2)synchronize your PC time with CET, i had my clock went ahead for only 15 seconds and it made bugs much worse.
3)for room and tracker make all exe files in directories and shortcuts on the Desktop running from admin(RMB--->settings--->compatibility--->run from admin), even if you use Windows 10. It's not only in a case of Windows 7.
4)do NOT make "minimum hands required"=0 in HUD Options or you will have total mess in first 2-3 hands in all tournaments you play, especially relevant for spins players with a lot of tourneys. Make it=1 and you will be fine.

Oh sorry, i didn't see your post Fozzy. I wish you a lot of health, take care of yourself buddy! I also have heart issues, poker doesn't make things easy right? No worries, take your time.
my ticket number is #T1081169 , I've recorded a video of today's session and must look for how often bugs still occurs, it feels like quite rarely.

I found that HUD from previous tournament remains in the first 2 hands of the new tournament, if they are on the same slot. Is this a bug or is this how it should be? And how to remove it, maybe it's worth changing the value of "minimum hands required for showing the HUD" from 1 to 2? I would not like to, but if there are no other options.. Here are 2 examples:
7th slot old table.jpg7th slot new table.jpg
5th slot old table.jpg5th slot new table.jpg

2 notes:
1)minimum hand required doesn't help, i did it 1,2 and 3 and always the same picture - from the very first 2 hands of a new tournament, it shows wrong HUD(of players from previous tournament on that same slot). I tested it playing only 2 tables and bug appears, as when it was on 10 tables.
2)slot number 1 is more buggy, than others. While on other slots it's most of the time only 2 hands with wrong HUD, on first slot it can last for the whole new tournament and even for the next one.

Thx

I can't answer those questions as I do not have access to this site. My supervisor does, but before he spends time trying to reproduce your bug report you will have to reproduce the issue and send us/him the following:

Please see our HUD Troubleshooting Guide and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

[trollkentwolf]

Hello, but i did it multiple times.. i recorded a 6 min video, which i already posted in Discord and you can easily reproduce the bug by yourself. There is nothing else i can do and i hope you guys will fix it:
"Ok here is the 6 min video with 3 slots: you can skip to 01:48, where is wrong HUD for the WHOLE NEW TOURNAMENT and even in a first hand of a next one(now I think it's not that first slot is more buggy, but which finished first in a row, in this case it's a slot #2). And on other slots it's wrong HUD for a first 1-2 hands by default(2:25 for example)"
https://we.tl/t-XB5aN5bKDc

[fozzy71]

Hello, but i did it multiple times.. i recorded a 6 min video, which i already posted in Discord and you can easily reproduce the bug by yourself. There is nothing else i can do and i hope you guys will fix it:
"Ok here is the 6 min video with 3 slots: you can skip to 01:48, where is wrong HUD for the WHOLE NEW TOURNAMENT and even in a first hand of a next one(now I think it's not that first slot is more buggy, but which finished first in a row, in this case it's a slot #2). And on other slots it's wrong HUD for a first 1-2 hands by default(2:25 for example)"
https://we.tl/t-XB5aN5bKDc

I forwarded this to our QA/Testing Manager 'random' (he posts our releases here, etc) to see if he could assist you when he has some time.

[trollkentwolf]

Thank you Fozzy! Support Ziga in discord has just helped to find out, that it seems the problem was with Shiva. When you open tournaments manually, there is no bug(at least for a first 1-2 hands).