The playback has a problem
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  1. #1
    Junior Member
    Join Date
    Jul 2024

    Default The playback has a problem

    The replayer in my poker software has worked fine for years, but has suddenly stopped opening when I double-click a hand or right-click and select "Replay" or "Replay All". To be clear, the replayer isn't opening at all - it's not opening on another screen or off-screen, it's simply not opening.

    I've made sure my Windows 10 operating system is fully up-to-date, and I've reinstalled the poker software (HM2), but the issue persists. This means I can no longer review my past hands, which is a major problem.

    Does anyone have a suggestion or fix for this issue with the replayer not opening?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    HM Support


    Unfortunately, HM2 support ended on Dec 31, 2020. The only thing I can see in my notes that might possibly help is:

    Please close HM2 and delete the files in the following folder:
    - C:\Users\UserName\AppData\Roaming\HoldemManager\Co nfig\Replayer
    - If you can't see it, turn off the windows option that is hiding that directory.

    If none of that helps you will need to upgrade to HM3 for future technical support. You can read more about the HM2 End Of Life here.

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