Tournament Summaries don't import on ACR (WPN)

[stinbag]

I've played about a dozen tournaments there now and my tournament graph is a horizontal line. I have the right auto import folders selected. Any ideas?

[fozzy71]

I've played about a dozen tournaments there now and my tournament graph is a horizontal line. I have the right auto import folders selected. Any ideas?

Are you sure that ACR is saving the tournament summary files, and that HM3 is properly configured to auto-import the summary files from the same ACR summaries folder?

1) Restart the computer.
2) Uninstall/Reinstall your WPN poker client.
3) Update your WPN poker client and close it
4) Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
5) Launch your poker client(s).

If you continue to have problems:

Try creating a new folder on your computer such as C:\WPNHands and C:\WPNTourneys then set your WPN client to save both the hands/results here in their settings/options and set HM3 to Auto Import from there in the Tools - Site Settings - Auto Import Folders menu.

Please ensure that you remove all the auto-import folders that are not being used for the default hand history path of the site. Having duplicate paths for the same site can sometimes cause the HUD to fail, even if the hands are being imported to the database.

If none of that helps please reproduce the issue and screenshot the tables/HM3 then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of this FAQ.