Problem HUD Winamax
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  1. #1
    Member
    Join Date
    Aug 2012
    Posts
    77

    Default Problem HUD Winamax

    Hello,

    I have changed my nick recently on Winamax and the HUD doesn't show up anymore on the table. It used to work with my old nicks.
    I did go into the Tools => Site setup and put the right folder where my hands with the new nick are but it still doesn't show up at the table.
    If I look into the tracker I can find the hands I've played but the HUD still doesn't show the HUD at the table.

    I think I already had the problem few nicks ago but I don't remember where it's from.

    Thank you for your help.

    Francois

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,809

    Default

    Winamax changed the name of those tables from HoldUp to Escape so we need to update HM3 to support these new table names. The new update can be found here - https://forums.holdemmanager.com/sho...d.php?t=545748

    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta
    - Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
    - Launch your poker client(s).

    Note: After you get the update you can import the hands that were previously causing errors if you toggle on the HM3 - Tools - Settings - Import - [x] 'Allow reimport of hand histories' and then import the recent files again from C:\HM3Archive using the HM3 - File - Import Folder/Files options - https://kb.holdemmanager.com/knowled...ixed#re-import

    If you continue to have problems:

    a) Please reproduce the problem and:
    - Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, your poker client lobby, and a browser page of this site - https://time.is/ - visible in the screenshot.

    b) Click the 'Send Feedback' button from the left sidebar or the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
    - You can also attach screenshots or other files to the Send Feedback interface as long as they don't total over 250 MB (including logs).
    - Attach a copy of the original Hand history for the table with the issue.*

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

    When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 250MB please upload them to a file hosting site like https://wetransfer.com/ and copy/paste the download link directly into the support ticket email.

  3. #3
    Member
    Join Date
    Aug 2012
    Posts
    77

    Default

    It worked, thank you for your help !

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