2023-12-05 09_49_07-.jpg
Hello all,
On the new replayer the dealer button is quite often at the wrong place. Anything to do to resolve this ?
Thanks
2023-12-05 09_49_07-.jpg
Hello all,
On the new replayer the dealer button is quite often at the wrong place. Anything to do to resolve this ?
Thanks
Which specific site/games are you having Replayer problems at?
- Please enable the Tools - Settings - Feature Logging -**[x] 'Replayer' and [x] 'Parsing' - OK.
- Please reproduce the issue and screenshot the replayer/HM3 then send the requested logs, screenshots, and original hand history files* in a support ticket as instructed at the bottom of this FAQ - https://kb.holdemmanager.com/knowled...shooting-guide
* Collect and attach the original hand history files in addition to the logs, configs, and screenshots:
- Please find one of the specific problem hands in one of the HM3 'Reports' that does not replay properly.
- Right-click - 'Export' the hand to a file on your \Desktop.
- Right-click - 'Export (.ohh)' to another file on your \Desktop.
- Please Zip* and attach those hands for us to test with.
*When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 250MB please upload them to a file hosting site and copy/paste the download link directly into the support ticket email.