I can't install the software

[jliveira]

Hello, I just formatted my PC and something is happening that has never happened to me before. I am unable to install hm3

Captura de ecrã 2023-11-29 130720.png

[fozzy71]

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Uninstall HM3 with this file - https://support.microsoft.com/en-us/...led-or-removed
- Restart your computer.
- Download and install the latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=Beta

Note: This uninstall process will not affect your database, HUDS, or other custom user settings.

If you continue to have problems please reproduce and screenshot the error then collect, zip, and attach your \Desktop\HM3logs files, along with the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

[jliveira]

I don't have any Poker room installed yet, and Windows was completely formatted from 0 and then hm3 was completely deleted, I'm trying to do a new installation

[fozzy71]

I don't have any Poker room installed yet, and Windows was completely formatted from 0 and then hm3 was completely deleted, I'm trying to do a new installation

Please install our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

If you continue to have problems please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username.

Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.