Ignition hand grabber could not be downloaded from server

[bob1544]

Need help with downloading ignition hand grabber for HM3. When i try to click enable ignition hand grabber it says down the bottom of hm3 that it is downloading, then a few seconds later a (retry) appears next to it and i get a pop up message saying

"Ignition hand grabber could not be downloaded from server. Please check your internet connectivity and restart hm3 to retry."

Tried everything pls help

[fozzy71]

- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart your computer fully.
- Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta
- Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
- Launch your poker client(s).

If you continue to have problems:

Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.