HUD stats auto resets during session at 1:00 in the night on anonymous tables
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  1. #1
    Junior Member
    Join Date
    Oct 2012

    Default HUD stats auto resets during session at 1:00 in the night on anonymous tables


    In winter time i often play sessions from midnight until after 1:00 .

    I play anonymous tables on winamax and i take notes, put labels (which are meant to be useful for the entire session).

    For some reason HEM3 resets all notes/labels/stats on anonymous tables precisely at 1:00 and it's really annoying to lose all notes/stats when my session is not finished yet.

    Is there any way to set a preferred time for this stats reset to occur? Or do I have either to start or end a session at this time to prevent losing my notes & stats midsession?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    HM Support


    I do not see any open developer tickets regarding this yet so we will need to start by having you send us screenshots, logs, configs, and hands from a session for our QA team to review.

    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
    - Launch your poker client(s).

    a) Please reproduce the problem and:
    - Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, your poker client lobby and a browser page of this site visible in the screen shot.

    b) Click the 'Send Feedback' button from the left sidebar or the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
    - You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 250 MB (including logs).
    - Attach a copy of the original Hand history for the table with the issue.*

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

    When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 250MB please upload them to a file hosting site like wetransfer and copy/paste the download link directly into the support ticket email.

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