First Install problems
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  1. #1
    Member
    Join Date
    Jul 2010
    Posts
    62

    Default First Install problems

    Hi downloaded HEM3 and installed. But having problems.
    I get this error.

  2. #2
    Member
    Join Date
    Jul 2010
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    62

    Default

    HEM3 could not start due to missing files or missing dependencies on files.
    libcef.ddl
    There says exit ad closes HEM3 and says contact support.

  3. #3
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,786

    Default

    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by security software or one of the dependencies being corrupt or missing. If you can send us log files, we can try to give you more precise instructions, however the following steps should ensure the integrity of HM3 installation.

    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Uninstall all uninstall Microsoft Visual C++ 2013 Redistributable (x86) installations.
    - Browse to 'C:\Program Files (x86)\Holdem Manager 3' and double-click the HM3Downloader.exe file.

    If you continue to have problems please try to make sure you have the latest VC++ and CefSharp dependencies as instructed in the following guide.

    If none of that helps: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

  4. #4
    Member
    Join Date
    Jul 2010
    Posts
    62

    Default

    Thanks Fozzy i give all that a go then.

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