Hotkeys for marking hands do not work in Winamax

[esnar1]

Hello good!

I am writing because I am having problems when marking hands with the hotkeys (F9, F8, etc.) in Winamax. Pokerstars and iPoker work perfectly, but in winamax I don't know why it doesn't.

I have Windows 10 and I have already followed the steps in these guides:

https://hm2faq.holdemmanager.com/que...7%7D7+%26+8%29
https://hm2faq.holdemmanager.com/que...olders+HM2+use

Is there anything else I can do or any solution you can offer me?

Thank you so much.

All the best.

[fozzy71]

Do any of the hotkeys work for you at other sites? I tested them yesterday on Party cash games and the f8/f9 worked fine for me. They will only work if you have dedicated individual 'fX' keys. They will not work if you have to use a key combination of 'Function + fX' on your keyboard.

[esnar1]

On pokerstars and iPoker they work correctly. Not in Winamax.

I do have dedicated fX keys on my keyboard.

[fozzy71]

On pokerstars and iPoker they work correctly. Not in Winamax.

I do have dedicated fX keys on my keyboard.

Do they work if you toggle off/on the 'Playground' mode feature in the Winamax client?

If you continue to have problems:

Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username so I can forward them to our QA/Testing Manager for review.