time and date error
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  1. #1
    Junior Member
    Join Date
    Oct 2023

    Default time and date error

    When I open holdem manager3 it says the error that the time or date on the computer is wrong and that it should be updated. Then it closes the application. Since I have already checked the date and time on the computer, they are correct. How to solve?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    HM Support


    Can you login with the same email/password here?

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

    Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file if you see the file. If you can't see the folder, turn off the windows option that is hiding that directory.

    If that does not help, this is most likely related to your computer's daylight savings time settings and/or it's date/time number format settings.

    Right-click your computer clock. Go to adjust date/time. Sync to the internet.

    a) If you continue to have problems: Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

    Make sure that Daylight Savings Time is enabled if you live in a place that observes DST.

    b) If you continue to have problems: You need to make sure your Time/Number Format is set the same as in this linked image - https://www.dropbox.com/s/l2nqb7mbib...tefix.png?dl=0

    - You can get to these settings by searching your computer from the Windows Start menu icon like this - https://www.dropbox.com/s/9sflpadlu7...earch.png?dl=0
    - Click the Related Settings - 'Additional date, time & regional settings - https://www.dropbox.com/s/cxaxa3kwks...ional.png?dl=0
    - Click the Region - 'Change date, time or number formats - https://www.dropbox.com/s/nz6odydty5...hange.png?dl=0
    - And finally click the Region - Formats - 'Additional settings...' button - https://www.dropbox.com/s/p6z129u7xv...ange2.png?dl=0
    - Also make sure that Daylight Savings Time is still enabled - https://superuser.com/questions/1053...orking/1053289

    Once that is done please close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray and try to launch HM3 and login again.

    c) If you continue to have problems: Delete the C:\Users\username\AppData\Roaming\Max Value Software\Holdem Manager\3.0\HoldemManager3.lic file

    You will need to show system and hidden files. See this tutorial for showing system and hidden files.

    d) If none of that helps:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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