OM3 doesn't recognize any tournament hands frrom GGPoker (after update)

[oboltys88]

Hello, after I updated to v3.1.30.0 (Omaha manager 3) I can't upload any tournament hands from GGPoker. It doesn't display any error but no hands are uploaded. For cash games all is OK. I'm on windows 7 if that matters.

An example of a file uploaded:

Poker Hand #TM73754360: Tournament #87386549, 93-M: $150 Omaholic Bounty Main Event Omaha (NL postflop) - Level13(1,000/2,000) - 2023/05/15 02:21:42
Table '45' 6-max Seat #1 is the button
Seat 1: c300062f (264,984 in chips)
Seat 2: da833fe2 (36,500 in chips)
Seat 3: 375db16 (64,141 in chips)
Seat 4: 4ed53204 (24,400 in chips)
Seat 5: 665631e7 (518,631 in chips)
Seat 6: Hero (26,742 in chips)
Hero: posts the ante 300
375db16: posts the ante 300
c300062f: posts the ante 300
4ed53204: posts the ante 300
665631e7: posts the ante 300
da833fe2: posts the ante 300
da833fe2: posts small blind 1,000
375db16: posts big blind 2,000
*** HOLE CARDS ***
Dealt to c300062f
Dealt to da833fe2
Dealt to 375db16
Dealt to 4ed53204
Dealt to 665631e7
Dealt to Hero [Qs 2s Th Qh]
4ed53204: folds
665631e7: raises 5,000 to 7,000
Hero: raises 17,000 to 24,000
c300062f: folds
da833fe2: folds
375db16: folds
665631e7: raises 51,000 to 75,000
Hero: calls 2,442 and is all-in
Uncalled bet (48,558) returned to 665631e7
665631e7: shows [8c 9c Kc Kd]
Hero: shows [Qs 2s Th Qh]
*** FLOP *** [5c Ah 4s]
*** TURN *** [5c Ah 4s] [Jc]
*** RIVER *** [5c Ah 4s Jc] [8s]
*** SHOWDOWN ***
665631e7 collected 57,684 from pot
*** SUMMARY ***
Total pot 57,684 | Rake 0 | Jackpot 0 | Bingo 0 | Fortune 0 | Tax 0
Board [5c Ah 4s Jc 8s]
Seat 1: c300062f (button) folded before Flop
Seat 2: da833fe2 (small blind) folded before Flop
Seat 3: 375db16 (big blind) folded before Flop
Seat 4: 4ed53204 folded before Flop
Seat 5: 665631e7 showed [8c 9c Kc Kd] and won (57,684) with Pair of Kings
Seat 6: Hero showed [Qs 2s Th Qh] and lost with Pair of Queens

[fozzy71]

Unfortunately, we can not debug an import error using a copy/paste of a single hand from the file. We need the complete original hand history file that you downloaded.

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ with a link to this thread and your forum name. Ensure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

[local123]

So what is the solution?
I have same problem.
I've also tried previous versions and at 3.1.16 it shows some errors. Later versions 0h imported 0 errors.
I'll upload the stuff if the problem hasnt been solved yet.

[fozzy71]

So what is the solution?
I have same problem.
I've also tried previous versions and at 3.1.16 it shows some errors. Later versions 0h imported 0 errors.
I'll upload the stuff if the problem hasnt been solved yet.

This issue has been documented in detail and provided to the developers to resolve. These changes should be available in the next gold beta release. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates and release notes in our HM3 Releases forum or in our Release Notes FAQ.

Note: After you get updated to version 3.1.30.8923+ you will have to toggle on the HM3 - Tools - Settings - Import - [x] 'Allow reimport of hand histories' and then import the files again using the HM3 - File - Import Folder/Files options.

If you continue to have problems after the next beta update and a reimport you will need to send us the original hands for testing as I instructed in the previous reply.