since some time (probably someling like 1-3 weeks) the instant replay shows wrong turn and river cards. The turn card is always the last flop card again and the rivercard is the actual turn card. This is happening for all hands and all notes
since some time (probably someling like 1-3 weeks) the instant replay shows wrong turn and river cards. The turn card is always the last flop card again and the rivercard is the actual turn card. This is happening for all hands and all notes
This may be resolved in our new replayer we are working on but I will need the hand history file to test it to be sure before I can send you the instructions to enable the new replayer.
a) Please reproduce the problem and:
- Take a screenshot of the replayer/desktop (and Hm3 report showing the hand) before and after the problems
b) Click the 'Send Feedback' button from the left sidebar or the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- You can also attach any screenshots or other files to the Send Feedback interface as long as they don't total over 250 MB (including logs).
- Attach a copy of the original Hand history for the table with the issue.*
With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.
When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 250MB please upload them to a file hosting site like wetransfer and copy/paste the download link directly into the support ticket email.