HM3 not working on after the last Stars update
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  1. #1
    Junior Member
    Join Date
    Mar 2023

    Default HM3 not working on after the last Stars update

    Hi, since yesterday latest Stars update, my HM3 HUD has stopped working for tables and HM has stopped tracking hands played on stars. I didn't change any settings and it keeps working with other poker networks I play on.
    Hands don't show in live play and they don't even show in reports after the session, even after closing and restarting both stars and HM.

    Client Version: PokerStars7 (Build: 58418)
    Server Version: 2303D

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    HM Support


    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Please update to our latest beta version of HM3 from this link.
    - Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
    - Launch your poker client(s).

    If you continue to have problems: Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

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