Purchased HM3 small stakes and stays at trial mode with "All stakes"
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  1. #1
    Member
    Join Date
    Dec 2009
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    45

    Default Purchased HM3 small stakes and stays at trial mode with "All stakes"

    Hi:

    I purchased HM3 small stakes, but when the program logs to verify the license, stays at "all stakes" version and keeps at 14 days triaal:

    hm31.png

    hm32.png

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,803

    Default

    If your local HM3 Server* was running when you made the purchase you need to restart HM3 fully so it can check our license server for the updated account information.**

    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
    - Launch your poker client(s).

    If you continue to have problems:*Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    *Note: By default, the HM3 Server will not close when you close the HM3 client. *This is so you can still import hands and use the HUD even if the software is closed. *When HM3 and the server are both closed you can get HM3 to this state using the 'HM3 HUD Only' desktop or start menu shortcut. *If you want the import server to close when you close the main HM3 window you have to disable your Tools - Settings - General option to [ ] 'Keep HM3 running in HUD only mode upon exit'.

  3. #3
    Member
    Join Date
    Dec 2009
    Posts
    45

    Default

    The problem remains.

    I used to have the "all stakes version", does that have anything to the with it?

    Thank you.

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