Hands and session won't saved after my annual support expired

[Tibby]

Hello,

My annual support has expired and ever since I can't see my results.
During a session, HUD works but new hands won't count towards HUD and it only shows the stats from the data before the support license expired.

As I'm reading the FAQ, it says even after the support license expired I can use it without any restrictions. Is this problem caused by on my end or do I actually have to pay an annual fee to get new hands into my database?

Thanks,

[fozzy71]

Your*Support & Maintenance (S/M) plan expired so you need the previous stable version which you can download from the HM3 - Help - My Licenses... menu's 'Reinstall Old Version' link. If you want to update HM3 to version 3.1.28.0 and have access to new updates for the next year you will need to renew your S/M.**You can read more about the S/M plans here.

If you continue to have problems please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.