HM3 Not activated despite annual payment being taken

[Tim64]

Screenprint showing payment:


9084737a264806242aa2c6a3e89eb09c.png
Screenpring showing error message:

21f1c80e597d872a925f74d83c34a9c4.png

I've paid my annual fee, so what's the problem?

Please contact me asap, as this kind of thing is super frustrating.

Thanks,
-Tim

[fozzy71]

If your local HM3 Server* was running when you made the purchase you need to restart HM3 fully so it can check our license server for the updated account information.**

- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
- Launch your poker client(s).

If you continue to have problems:*Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

*Note: By default, the HM3 Server will not close when you close the HM3 client. *This is so you can still import hands and use the HUD even if the software is closed. *When HM3 and the server are both closed you can get HM3 to this state using the 'HM3 HUD Only' desktop or start menu shortcut. *If you want the import server to close when you close the main HM3 window you have to disable your Tools - Settings - General option to [ ] 'Keep HM3 running in HUD only mode upon exit'.

[Tim64]

right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

Thanks Fozzy, ^^ this seemed to work.

Tim