what should i do when changing a computer
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  1. #1
    Junior Member
    Join Date
    Jan 2023

    Default what should i do when changing a computer

    Dear support:
    I have installed HM3 on 2 computers, now i am going to have a new one. How can i switch the HM3 in the new one?
    when i was using HM2 i can reset profile in my license management , but i can not find this setting in HM3.

    many thanks

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    To login to your HM3 account on the new machine you have to open the HM3 - Help - 'My Licenses...' menu and login if prompted, or click the email address in the upper right and switch to your HM3 account email.


    If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    Note: To transfer the HM3 database and settings from one PC to another:

    - Please create an HM3 backup via the Tools - 'Backup Database...' menu.
    - Transfer that file to your new PC via removable media/storage such as a USB flash drive.
    - Restore it via the Tools - 'Restore Database...' menu.
    - See this guide for more detailed instructions - https://kb.holdemmanager.com/knowled...ckup-databasee

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