An account already exists error during upgrade
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  1. #1
    Junior Member
    Join Date
    Mar 2013
    Posts
    5

    Default An account already exists error during upgrade

    I've been getting this error for years when upgrading. It has something to do with editing the registry and I can't remember which keys to edit. I also believe it's Windows related because when you search for this in Google you find non-HEM instances as well.

    How do we fix this? This is an issue going back for over a decade now.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,775

    Default

    - Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Uninstall HM3 with this file - https://support.microsoft.com/en-us/...led-or-removed
    - Download and install the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

    Note: This uninstall process will not affect your database, HUDS, or other custom user settings.

    If you continue to have problems: *Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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