An account already exists error during upgrade

[trend747]

I've been getting this error for years when upgrading. It has something to do with editing the registry and I can't remember which keys to edit. I also believe it's Windows related because when you search for this in Google you find non-HEM instances as well.

How do we fix this? This is an issue going back for over a decade now.

[fozzy71]

- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Uninstall HM3 with this file - https://support.microsoft.com/en-us/...led-or-removed
- Download and install the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

Note: This uninstall process will not affect your database, HUDS, or other custom user settings.

If you continue to have problems: *Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.