Holdemmanager 3 could not start due to missing files

[allwhatihave]

Hello, I have trouble installing HM 3 on my new laptop running win 11.

I have tried to go trough all steps of the following tutorial:

https://kb.holdemmanager.com/knowled...-are-installed

I uninstalled all Microsoft Visual C++ files and reinstalled the 2 files from the tutorial.

I enabled show hidden folders but I can't find the exact file that I should delete. It is either missing or not showing.

C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\Kits\

https://gyazo.com/59700a5d3d9ac75915b9d100730d0c63

How do I proceed further ?

Thanks for the help in advance.

regards

[allwhatihave]

Hello, I have trouble to run HM3 on my new laptop (Win11)

https://gyazo.com/59700a5d3d9ac75915b9d100730d0c63

I tried following the troubleshooting guide that is linked:

https://kb.holdemmanager.com/knowled...-are-installed

I Uninstalled all Microsoft Visual C++ and reinstalled the 2 linked files.

I enabled show hidden folders and searched for:

C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\Kits\

Either the file/folder is missing or I cant find it.

How do I proceed from here ?

Thanks in advance

regards

[allwhatihave]

Hello, I have trouble to install and run HM3 on my new laptop (win11)

I downloadet the recent version from the official site and get following error:

"Holdem Manager 3 could not start due to missing files"

I followed the instructions in the linked support thread but still can't make HM3 run.

https://kb.holdemmanager.com/knowled...-are-installed

I uninstalled all Microsoft Visual C++ packs and reinstalled the 2 packs from the support thread.

I also enabled show hidden files and searched for the following folder but I cant't find it or it either exist:

C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\Kits\ .

How do I proceed from now ?

Thanks in advance

best regards

[fozzy71]

I think I might have just replied to your post on https://www.pokerstrategy.com/forum/...87#post3364087 perhaps?

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Uninstall HM3 with this file - https://support.microsoft.com/en-us/...led-or-removed
- Download and install the latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...on=3.1.27.8738

Note: This uninstall process will not affect your database, HUDS, or other custom user settings.

If you continue to have problems:

Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, along with the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

p.s. If you make a post on our forums and do not see it right away, please do not post it again and again. Our forums have automated moderation for possibly malicious posts and your multiple threads all went into the moderation queue to be manually approved.