Why it shows that I have lost all my tournaments?
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Nov 2022
    Posts
    1

    Default Why it shows that I have lost all my tournaments?

    What's wrong with the tournament statistics? It says I have lost all my tournaments and lost more money than I have ever had in my account (I deposited 100)?
    Once I won Spin and Go x16 multiplier and it still said I lost. How to fix this? My PokerTracker shows it right though.
    https://i.imgur.com/apkrUQm.jpg
    Attached Images Attached Images

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    32,368

    Default

    Which site or sites are you experiencing this issue with? STT or MTT?

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes. Without this information, it is impossible for HM3 to work out the correct results. The only sites that currently write these summary files that we support right now are Pokerstars, Full Tilt, Winamax, WPN, Pacific, Run It Once Poker, and GGPoker. If your site does not write summaries, or you experience any discrepancies with the STT/SNG results, you will need to manually edit the results via the Reports - Tournament - Tournaments - right-click - 'Edit' option.

    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Similar Threads

  1. How to filter for matches lost so I can review all matches I lost.
    By Poker is tough in forum General Support
    Replies: 2
    Last Post: 05-27-2012, 08:42 PM
  2. Replies: 1
    Last Post: 02-05-2012, 08:12 PM
  3. Replies: 3
    Last Post: 09-18-2011, 12:37 PM
  4. Worried I may have lost all of my hands
    By simuk in forum Manager General
    Replies: 1
    Last Post: 09-10-2009, 05:09 AM
  5. HEMgr not recording all Tournaments played. Why?
    By StrikingEagle in forum Manager General
    Replies: 1
    Last Post: 04-14-2009, 02:52 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •