Why it shows that I have lost all my tournaments?

[PokerBro]

What's wrong with the tournament statistics? It says I have lost all my tournaments and lost more money than I have ever had in my account (I deposited €100)?
Once I won Spin and Go x16 multiplier and it still said I lost. How to fix this? My PokerTracker shows it right though.
https://i.imgur.com/apkrUQm.jpg

[fozzy71]

Which site or sites are you experiencing this issue with? STT or MTT?

Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes. Without this information, it is impossible for HM3 to work out the correct results. The only sites that currently write these summary files that we support right now are Pokerstars, Full Tilt, Winamax, WPN, Pacific, Run It Once Poker, and GGPoker. If your site does not write summaries, or you experience any discrepancies with the STT/SNG results, you will need to manually edit the results via the Reports - Tournament - Tournaments - right-click - 'Edit' option.

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.