HEM Crashing, running slow
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  1. #1
    Junior Member
    Join Date
    Apr 2021
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    7

    Default HEM Crashing, running slow

    I am having issues with HEM crashing on me and running really slow. I see this happen in two specific spots, primarily:

    1. When I am brining up the in game hand history at the tables to mark a hand for review. It is slow to bring up the replayer, when I click on the drop down to select the hand it often freezes/crashes, and when I click the box to check mark for review it does the same.

    2. When I try to pull up an in game stat from my hud it is very slow to load, to the point where the hand is over by the time the stat I need to reference is loaded.

    I have used HEM for years and always just assumed this was the case and something I had to deal with, but I have friends who use other software that doesnt have this issue. Are there ways to optimize HEM to run quicker?

    This is not a PC issue as my PC is overkill doesnt slow down. I do have my HUD set to unlimited hands, so I understand it is pulling a ton of data, but I know others who do the same with PT and H2N that dont have this problem.

    Any thoughts would be appreciated.

    Thanks,

    Matt

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    32,376

    Default

    If you reduce the max hands in the HUD, or switch the ForceLifeTimeHudStats edit to false, does the issue go away? What if you create a new smaller test database with fewer hands?

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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