Please create a support ticket
with a link to this thread and your forum username and collect/send the logs manually in a support ticket instead of using our automated send feedback/logs system.
Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs
b) Please attach a set of log files
and a screenshot and detailed description of the issue in the support ticket you created.
Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 250MB please upload them to a file hosting site wetransfer
and copy/paste the download link directly into the support ticket email.