HM3 not responding at all
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  1. #1
    Junior Member
    Join Date
    Oct 2021
    Posts
    10

    Default HM3 not responding at all

    Hello,

    whenever I start HM3 since a couple days (since the day my HM3 Annual Support & Maintenance was due) it's frozen and not responding at all. It shows on the bottom "Checking license" and on top it shows No Players Found. Doesn't matter how long I wait, it isn't responding at all.

    I did today successfully pay for Annual Support & Maintenance, but the problem persists. I have also updated Graphics Drivers, Windows Updates, etc. I have a very modern PC, which should I believe easily handle HM3 and it did until recently.

    I have a Ryzen 9 7950X and 32GB DDR5 RAM, but only a weak GPU.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Unfortunately, I can not know for sure what might be causing that without seeing your log files.

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username.

    Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.


    p.s. I believe I just replied to your duplicate post on Discord. Please try not to post the same question in multiple support channels/tickets to get a faster reply. *This causes us to have to respond twice (or merge tickets) and we usually have different people working different support channels so we end up spending twice the time necessary to help you which delays replies to other customers.

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