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Thread: install error

  1. #1
    Junior Member
    Join Date
    Feb 2019
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    6

    Default install error

    Got the following error when install.
    WeChat Image_20220715215834.jpg

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    32,299

    Default

    The error you are experiencing is happening because of an issue with the installation on your machine. This is usually caused by security software or one of the dependencies being corrupt or missing. If you can send us log files, we can try to give you more precise instructions, however, the following steps should ensure the integrity of HM3 installation.

    Please try to do a clean re-install of HM3. This will not affect your database, HUDs, or any other user-specific HM3 settings.

    1) Uninstall any 3rd party security software bundles.
    2) Uninstall HM3 and delete the following folder with additional HM3 files - C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\Kits. If you can't see it, turn off the windows option that is hiding that directory - https://support.microsoft.com/en-gb/...w-hidden-files
    3) Delete C:\Program Files (x86)\Holdem Manager 3\ if it remains after uninstall.
    4) Restart your PC

    - Please restart your computer.
    - If you do not have HoldemManager_3.1.24.0.msi in your downloads folder yet please download it from here.
    - Download the attached HM3_install_log_v3.1.24.0.bat.zip file.
    - Then right-click the ZIP file > 'Extract All...' - 'Extract' it and it will open a new folder with the extracted HM3_install_log_v3.1.24.0.bat file.
    - Create a new folder on your system C:\HM and copy the HoldemManager_3.1.24.0.msi installer and HM3_install_log_v3.1.24.0.bat file to within the C:\HM directory you just created, so you end up with a folder similar to this.
    - Then right-click - 'Run As Administrator' the HM3_install_log_v3.1.24.0.bat file and it will run the HM3 installer and create a HM.log file in the C:\HM directory and open the directory in Windows Explorer.
    - Try to finish HM3 installation.
    - Then zip (right-click - Send to - Compressed folder) the C:\HM\HM.log file to a support ticket and let us know if HM3 installed properly or failed again.
    - Also zip/attach your \Desktop\HM3logs folder files if it did install.
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