pokerstars Hand history files do not show my hole cards anymore
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  1. #1
    Junior Member
    Join Date
    Jul 2022
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    Default pokerstars Hand history files do not show my hole cards anymore

    pokerstars Hand history files do not show my hole cards anymore. the problem started this month, maybe last patch. this causes problems for example in Holdem manager 3, gto wizard etc,,, when I can't see my cards

    PokerStars Zoom Hand #237338180412: Hold'em No Limit ($0.02/$0.05) - 2022/07/13 21:44:57 EET [2022/07/13 14:44:57 ET]
    Table 'Donati' 6-max Seat #1 is the button
    Seat 1: whackywilley ($12.05 in chips)
    Seat 2: aapedroo ($6.87 in chips)
    Seat 3: valy717 ($2.79 in chips)
    Seat 4: TeeAssä ($5.18 in chips)
    Seat 5: barreiraflp ($9.90 in chips)
    Seat 6: soldim327 ($5.67 in chips)
    aapedroo: posts small blind $0.02
    valy717: posts big blind $0.05
    *** HOLE CARDS *** <<<<<--------------------------------------- NO HOLE CARDS !!!!!!
    TeeAssä: raises $0.07 to $0.12
    valy717 is disconnected
    soldim327 is disconnected
    whackywilley is disconnected
    barreiraflp: calls $0.12
    soldim327: folds


    And Last month when it was working normally


    PokerStars Zoom Hand #236706548999: Hold'em No Limit ($0.02/$0.05) - 2022/06/12 2:41:54 EET [2022/06/11 19:41:54 ET]
    Table 'Donati' 6-max Seat #1 is the button
    Seat 1: vamosnaruman ($3.25 in chips)
    Seat 2: TeeAssä ($5.23 in chips)
    Seat 3: Oli_love_for_me ($5 in chips)
    Seat 4: RspoofN ($5 in chips)
    Seat 5: Can1sMajor1s ($5.89 in chips)
    Seat 6: bt710 ($5.25 in chips)
    TeeAssä: posts small blind $0.02
    Oli_love_for_me: posts big blind $0.05
    *** HOLE CARDS ***
    Dealt to TeeAssä [8h 8c] <<<---------------------------------------------- HOLE CARDS!!!!!!
    bt710 is disconnected
    RspoofN: folds
    Can1sMajor1s: folds
    bt710: folds

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
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    20,902

    Default

    What shows in the raw hand history? We just import, then move them to c:\hm3archive. We don't edit them in any way.

    If they're not showing there, please contact Stars. What happens if you request hands played from their support?
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jul 2022
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    Default

    Today

    https://imgur.com/TWn4UL3


    last month when it worked

    https://imgur.com/IzEDs5R

  4. #4
    Junior Member
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    Jul 2022
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    The hands that arrived in the email look normal. Includes hole cards as usual.

    https://imgur.com/ex2eLTU

  5. #5
    *** HM3! *** fozzy71's Avatar
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    Sep 1971
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    HM Support
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    This is a PokerStars bug you should report to them. All you can do for now is request the hands after the session then toggle on the HM3 'Allow reimport...' setting and manually import the hands they sent via email to fix the missing information in the database.

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