Can't install latest update
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  1. #1
    Junior Member
    Join Date
    Jul 2020
    Posts
    5

    Default Can't install latest update

    Was prompted to install update 3.1.24.0 from the app. Have been getting Installer stopped responding messages for the last 2 days. The installation file is on my PC but I get that installer stopped responding when i click "install"

    Should I uninstall HM3 and try a complete re-install?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    32,099

    Default

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Uninstall HM3 with this file.
    - Download and install the latest stable version of HM3 from this link.

    Note: This uninstall process will not affect your database, HUDS, or other custom user settings.

    If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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