Only one hand per session!?
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  1. #1
    Junior Member
    Join Date
    Dec 2013
    Posts
    3

    Default Only one hand per session!?

    Hi there,

    Recently my sessions view seems to have completely malfunctioned (see image attached) - all but the three most recent are gone and it then just lists all the other hands I've played previously individually. Not sure how this happened; easy way for this to be undone?

    HEM3 Sessions.png

    Thanks

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    32,099

    Default

    Please update to our latest beta version of HM3 from this link.

    Please try to create a new small/test database: File - New Database then manually import some hands via File - Import Folder - from C:\HM2Archive and/or C:\HM3Archive.

    If you continue to have problems:

    a) Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    b) Also include a small sample of your recent hand history files* that we can use to try and reproduce the issue with. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\2016\07\31).* It is configured in the Tools - Settings - Import menu.

    * When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 250MB please upload them to a file hosting site like https://wetransfer.com/ or https://www.filedropper.com/ and copy/paste the download link directly into the support ticket email.

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